Latest instructions issued on 14.10.2022

No. E(NG)II/2020/SB/5, , New Delhi, Dated 14.10.2022

The General Manager (P),
All Zonal Raitways/Production Units,

Sub: Instructions on TADK – reg. .

Railway Board vide letter No. E(NG)II/2020/SB/5, dated 01.12.2020, issued instructions on appointment of TADK on the Railways. Feedback has been received from field units that it has become very difficult to man the posts of TADK.

2. In view of above, followings instructions are issued in continuation of the Board’s instructions ibid:

1. Efforts should be made to man the posts of TADK as per extant policy guidelines.
   

Bungalow Peon may be provided by Zones through contracted manpower outsourcing agency

2. In cases where it is not becoming possible to man the posts, an attendant in lieu of TADK may be provided by Zones through contracted manpower outsourcing agency subject to the cost ceiling of such attendant to not exceed bottom of L1 Pay Matrix +DA, as on 30th September 2022.

3. General Managers can make further provisions to operationalize above arrangement in their railways.

4. This issues with the approval of Competent Authority.

Earlier Railway Board Letters in this regard…

E(NG)II/2020/SB/5	01.12.2020	102/2020
E(NG)II/2008/SB/19/BP/TADK/Pt.A	06.08.2020	64/2020

Also Read: Latest Policy on Bungalow Peon issued on 01/12/2020 vide RBE 102/2020

Director Establishment(N)
Railway Board

Also Read…

• Indian Railways ends appointment of TADK, Bungalow Peon

• How to apply for ePass and How to book e-Ticket on IRCTC with ePass
• HRMS Manuals and Guidelines for Indian Railway Employees
• Private trains on Indian Railways: Full list of routes, destinations, timings
• Indian Railway will hand over train services to the Private Op

Investment of ₹10,000 Crore for Station Development

The Union Cabinet, chaired by Prime Minister, Shri Narendra Modi has approved Indian Railways’ proposal for Station Development of  3 major railway stations with an approximate total investment of nearly ₹10,000 Cr.:

a) New Delhi Railway Station;

b) Ahmedabad Railway Station; and

c) Chhatrapati Shivaji Maharaj Terminus (CSMT) Mumbai

Railway Station is an important and central place for any city. Prime Minster Sh. Narendra Modi has given importance to stations development in the transformation of Railways. Today’s Cabinet decision gives a new direction to the station development. Work on redevelopment of 199 Stations is going on. Out of these, tenders have been issued for 47 stations. Master planning and design for the remaining is underway. Work is progressing fast for 32 stations. Today, the Cabinet has sanctioned investment of Rs. 10,000 crore for 3 big stations, namely New Delhi, Chhatrapati Shivaji Maharaj Terminus (CSMT), Mumbai and Ahmedabad Railway Stations.

The standard elements of station design under station development:

1. Every station will have a spacious roof plaza (36/72/108 m) with all passenger amenities at one place along with spaces for retail, cafeterias, recreational facilities.
2. Both sides of the city will be connected with the station, with the station building on both sides of Railway tracks.
3. Facilities like food court, waiting lounge, playing area for children, place for local products, etc will be available.
4. The stations located within the city will have a city center like place.
5. To make the stations comfortable, there will be proper illumination, way finding/signages, acoustics, lifts/escalators/travelators.
6. Master plan has been prepared for smooth movement of traffic, with adequate parking facilities.
7. There will be integration with other modes of transportation like metro, bus etc.
8. Green Building Techniques will be used, with solar energy, water conservation/recycling and improved tree cover.
9. Special care will be taken to provide Divyang friendly facilities.
10. These stations will be developed on the concept of intelligent building.
11. There will be segregation of arrival/departures, Clutter free platforms, improved surfaces, fully covered platforms.
12.  The stations will be safe with installation of CCTV and access control.
13. These will be iconic station buildings.

Source : PIB

Also Read:

• IRSDC closure approved: Zonal Railways will further develop the stations
• Indian Railways Policy on Development of Goods-sheds through Private Investment

Transformational journey of Indian Railways

Indian Railways is showcasing its Transformational journey at India International Trade Fair. Railways has taken many initiatives in recent years.

Indian Railways is also among the 1500 exhibitors at the Trade Fair. In an interesting way to narrate it’s transformational journey, the national transporter has put up an exhibition at Hall no.11 with ‘AatmaNirbhar Bharat’ as the theme, showcasing Vande Bharat Express model, country’s first indigenously built semi high speed train which isproviding its services on Delhi- Katra, Delhi – Varanasi route and will soon connect other destinations across country.

The facade of Railways pavilion is the replica of canopy of Sir M. Visvesvaraya Terminal Railway Station (Bengaluru) which is giving a captivating look to the pavilion.

Indian Railways is showcasing its Transformational journey at India International Trade Fair.

This time, Indian Railways has taken various initiatives, making visit to its pavalion a worth for all age groups.

• Interactive screen for quiz about Railways where one can participate and win interesting goodies.
• Virtual Reality experience of Kalka-Shimla section is also one thing that you don’t want to miss while visiting the pavilion. Here visitors, can get virtual experience of journey in toy train giving mesmerizing view of lush green terrains and hills in the section.
• Touch Screen Video Gallery where you can watch video of your choice from the gallery of videos based on the topic of your choice.
• The new version of “Mile Sur MeraTumhara” song is fascinating the visitors as they enter the stall. Recently, this new version was sung by  Railway staff from across nation showcasing rich cultures and language of our country.
• Pavalion has been made informative with translights installed on walls and pillars. One can update himself/herself with all the recent developments of railways and future rail plans.
• A special dedicated corner has been kept for sports depicting glories that railway sportspersons have brought to the nation including 05 medalists of TokyoOlympics 2020. Also there is a trophy cabinet where one can see all the laurels that railways sportspersons have brought to the nation and railways family.

• Indian Railways monthly magazine with its rich history of 60+ years is also being given space in the pavilion. Here one can take online subscription of Bhartiya Rail (Hindi) & Indian Railways (English) magazines.

Initiatives taken by Indian Railways

Railways has placed various models showcasing transformation of Indian Railways.

• Redeveloped Gandhinagar Capital Station : Nation’s first world class redeveloped railway station with a 5 star hotel building over it. This station has state-of-the-art external facade with 32 theme based lighting. Art Gallery with LED wall and civil structure designed to have 150 years of life.

• Redeveloped Rani Kamalapati Railway Station(Bhopal) has recently been dedicated to the nation by Hon’ble PM on 15th November 2021. Naturally ventilated Air Concourse, Infotainment- like free wi-fi, information updates on screen, separate entry exit, platforms interconnected with subways and seating capacity for 700 passengers are some key highlights of this Airport like railway station.

• Vande Bharat Express :  Nation’s first semi high speed train is currently running on two routes New Delhi- Shri Vaishno Devi Mata, Katra and New Delhi – Varanasi. Soon, these trains will run across nation. Major features of Vande Bharat Express train is its intelligent braking system which enables better acceleration and deceleration. Train has state-of-the-art amenities with on board wi-fi for entertainment.

• Iconic Chenab Bridge : World’s highest railway bridge. The arch of this bridge has been completed and once fully competed this bridge will provide rail connectivity between Kashmir valley and rest of the nation bringing socio economic development in the region. This bridge is higher than the famous Eiffel Tower in Paris, France.

• 12000 Horsepower Electric Locomotive: Nation’s most powerful ‘Made in India’ electric locomotive. It is nation’s first e-loco to be certified to run at a maximum speed of 120 Kmph. This loco has hauling capacity of around 6000 tons.

• Darjeeling Himalayan Railway :UNESCO listed World Heritage Site. This railway offers gateway to spectacular Himalayas packed with mesmerizing views and lush green terrains of Darjeeling. This railway was declared as World Heritage Site on 5th December,1999.

• Vistadome Tourist Coach :These coaches are designed with many features for better travelling experience on tourist routes. Larger viewing area, roof with glass look out with controlled opalescence, seats rotatable upto 180 degree, wi-fi based passenger information system, mini pantry, observation window at one end, automatic sliding doors are key highlights of these coach.

• 3 tier AC Economy Coach : More Luxury Less Fare. These coaches have been designed to give more luxury but at a reduced fare. Fare of 3 tier AC economy coach is approximately 8% less in comparison to 3 tier AC coach. This coach offers individual AC vents, reading lights and USB charging points for each berth along with increased headroom for middle and upper berths.

• New Modified Goods Coach (NMGH) : A coach designed to transport automobiles across nation. It has been customized to load Automobiles conveniently with improved fall plate, end panel doors and clear height for entrance. Also, there is provision of retro- reflective markers for guidance of automobile drivers. These coaches are fit to run at 110 Kmph against 75 Kmph of the previous coaches.

• Humsafar Express : An exclusive 3 tier AC train. These trains have all modern facilities like odour controlled system, improved aesthetics, inbuilt pantry, mobile & laptop charging points, smoke & fire alarm system.

• X- Class Steam Engine :Nilgiri Mountain Railways’ first, indigenously manufactured coal fired locomotive. These locos are currently being used by  Nilgiri Mountain Railway in the Nilgiri Hills on 28 Km long section between Coonoor and Methupalayam negotiating the second steepest gradient ( 1 in 12.5) in the world.

• Tejas Express Train : Semi high speed fully air conditioned train. Tejas Express is operated by IRCTC and Railways. This train has coaches with integrated braille displays, bio-vacuum toilets and other modern passenger amenities. First Tejas Express made its inaugural run on 24th May 2017.

• WP Steam Locomotive: This locomotive is one of the most graceful steam locomotive in the world. This vintage locomotive is a treat to watch for steam engine fans.

• Other Models include BOXNHL wagon– India’s First stainless steel wagon and BTFLN wagon – Light weight Petroleum Oils & Lubricants carrying tank wagon.

Source: PIB

Chennai – Mysore- Chennai Shatabdi Express becomes the first IMS certified train

Chennai – Mysore- Chennai Shatabdi Express becomes the first Integrated Management Systems (IMS) certified train of Southern Railway, first Shatabdi of Indian Railways and second mail/express train on Indian Railways. A feather in the cap of Southern Railway, Chennai – Mysore – Chennai Shatabdi Express has received Integrated Management Systems Certification.

Train No. 12007/12008, Dr MGR Chennai Central – Mysore Jn – Dr MGR Chennai Central Shatabdi Express service is the first ever train service of Southern Railway to bag IMS Certification with ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 Certifications. This certification has been granted by the certification agency after comprehensive audit and duly verifying adherence by Railways to all laid down norms.

Main features of Integrated Management Systems (IMS) certified train

• The train with state-of-the-art LHB coaches
• Running on HOG thereby reducing pollution and prevention of resource depletion (Diesel)
• Maintaining 100% passenger amenities in working condition, 100% HOG and 100 % Bio digester toilet operations and 100% functional sub-pantry equipment
• Quality air conditioning, lighting and other electrical amenities.
• On board house keeping facility (5-Stage cleaning)
• Energy conservation through LED lights and electrical fittings
• Braille signage seat indication number
• Pre-loaded Wi-fi Infotainment System
• Automatic sliding door closer for passenger coupe in Executive coach
• Reflective coach indication and toilet Toilet Occupancy Indication
• Aesthetic vinyl wrapping for coach interiors
• Automatic air fresheners for passenger coupes and toilets
• Comfortable seats with high quality upholstery
• All the coaches are provided with fire extinguishers with fire suppression system fitted in power cars
• Unified information sticker in all coaches with emergency contact numbers for the benefit of passengers.
• Source: PIB

Also Read

• Tejas Express- India’s first private train flagged off between Lucknow-Delhi
• Kisan Rail flagged off from Andhra Pradesh to New Delhi
• Rationalization of Directorates in Indian Railways: Merged to 35 only!
• Most powerful locomotive 12000 HP operationalises- Made in India

Sub: Policy for engagement of TADK

Ref: 1)  RBE No-64/2020. Dtd. 06.08.20 & RBE 102/2020      Dt 01.12.2020.

2) This office letter no. WCR/P-HQ/Rulling/0/120/TADKs      Dated 19-03-2019.

        The existing policy of engagement /absorption/transfer/discharge of TADKs on WCR has been reviewed with the approval of the Competent Authority, in view of the reference letters, and the same is detailed as under:

• Also Read…
• Policy of Appointment of TADK on the Railways: 01/12/2020,RBE 102/2020
• Indian Railways ends appointment of TADK, Bungalow Peon

1. Pool of TADK

1. Pool of TADK –. TADK posts have been created and attached to specific JAG/SAG/HAG posts. However in certain exigencies, the concerned PHOD/CHOD are authorized to revise the pin-pointing of TADK post, due to operational& functional requirement. Work charged posts of TADK shall continue further, subject to extension of currency of the post. Pool of TADK shall be maintained at Headquarter level.
   1. The pool of post of TADK shall be manned by available existing TADK and by calling options from the willing regular employees from all units and the TADKs who have been screened and allotted lien in different departments shall also be given option to come to the pool of TADK. In all such cases, his/her lien and seniority will be regulated in parent department.
   2. Existing TADK who has not completed 03 years of service as per earlier policydated 19/03/2019 and working on the erstwhile ‘Gr-D’ post in various units, will be placed in pool of available TADK.Regular railway employees, who are willing to work as TADK while maintainingtheir lien in parent cadre/department can exercise option of coming to the pool of TADK. Option floated once in this regard, shall remain open-ended.

2. Officers entitled for TADK

2. Officers entitled for TADK –Officers in JAG in adhoc and above are entitled for the services of TADK subject to TADK is attached to that specific post. In exceptional circumstances, GM may authorize through his personal approval, the operation of a TADK post by an officer not below the rank of Senior Scale, if a JAG post is being operated by downgrading JAG post and depending upon the nature and responsibilities of the post.
3. Officers near to superannuation having at least one year of service can also opt forservices of TADK from the pool.

4. Allotment of TADKs:

4. Allotment of TADKs:
   1. Allotment on the basis of Willingness of Officer and staff both  : An officer who has a TADK attached to his post will have the option to propose a willing regular employee, from any other unit of Indian Railways. In this case, written willingness of the Officer and the employee concerned will be required, along with declaration of conduct and candidature as was being provided earlier. In such cases, candidates/employee’s lien and seniority, shall be protected in their parent cadre.
   2. Allotment from Centralized Pool of TADK: On the basis of options exercised by willing staff to work as TADK, a centralized pool of TADK shall be maintained at HQ. Officers may opt for engaging a TADK from the pool of available TADKs. The respective Personnel Department shall certify that post of TADK is attached with the post of officer for which request has been submitted.

In both the cases of (a) and (b) above, Approval of General Manager is required for engaging of an existing TADK/Regular employee as TADK. However, an officer can relieve a TADK for further employment, with the approval of PCPO.

• TADK will be allotted to an officer from the pool on the basis of ‘first come firstserve ‘as per availability. For this purpose, priority will be maintained by the Recruitment section of Personnel Department of HQ WCR.

The names of officers applying for TADK will be registered serially as per their application, which can be sent on e-mail ID – aporwcr@gmail.com the date of receipt of request in the Personnel Department (HQ) at above email-ID shall be treated as the date of priority. In cases of application of same date, Sr. Officer will be given priority.

• HAG and above Officers as well as CHOD (In charge) will get overriding priority. This will be followed by SAG/ NFHAG (as one pool), and NF-SAG, SG and JAG (as another pool) in ratio of 2:1, in case of allotment of TADK from the Centralized pool of TADKs.
  • There will be no choice available to an officer for a particular TADK from thispool. The names of TADKs in the pool will be registered serially as per their option for inclusion in the pool. The TADKs to the seeking officers will be provided duly maintaining the serial (i.e. the officer at Sr. No. 1,will get TADK registered at Sr. No. 1 and so on), subject to priority.

Observation/Familiarization period of 01 month may be given to the officer. If within 01 month officer refuses the allotted TADK, name of the officer will be placed in the bottom of the list of Officers in that pool seeking TADKs. On all such postings, employee in the pool cannot refuse posting under the officers. However, if two officers are willing to interchange their TADKs (who have been engaged with approval of GM) with each other, this may be permissible with the approval of PCPO.

 (c.)  In case where husband and wife both are Railway officers at the same station or different stations, they will be entitled for the services of TADKs under this policy.

(d) If a existing TADK becomes surplus due to transfer of officer to other Railway/Division without carrying the TADK attached with him/her or due to superannuation/retirement as the case may be, such TADK will be part of the pool and may be attached with the other eligible officer as per procedure outlined in (b.1).

5. Tenure of TADK will be as under:

1. For existing TADK -Screening will be conducted after completion of 04 years. If officer wants to get another TADK from above pool, he may relieve his TADK for the department where TADK has been allotted the lien, however, if the officer is not willing to relieve the TADK or he is not able to get another TADK, the existing TADK will continue to work with the officer as TADK, even after the screening and fixing of lien. If the officer wants to release his/her TADK before the completion of minimum tenure, he may be allowed to register his name below all existing officers, after  completion of 04 years tenure of TADK and such an officer will be permitted to take new TADK from the pool of TADK or from willing railway employees. Released TADK will be offered to other officers waiting for TADK.
2. Regular employee as TADK– Willingness at the first instance has to be exercised against the floated option. TADK can continue with the officer beyond five years.

6. Screening of existing TADK/Fixation of lien of TADK:

6. Screening of existing TADK/Fixation of lien of TADK – Concerned officer will submit annual working report of TADK compulsorily as per the format. On completion of 04years continuous service, the concerned officer will submit a final report regarding satisfactory/unsatisfactory service of TADK. The TADK will be sent for medical examination, after which he/she will be screened by a screening committee of 03 assistant scale officers (including 01 personnel department and 01 from SC/ST/OBC community if applicable) to regularize his/her service. Once the committee finds the candidate suitable, PCPO will allot lien in safety category post. Any change of lien will be permitted only with the approval of General Manager/AGM.

7. Transfer of TADK:

7. Transfer of TADK–
   1. “Existing TADK” shall move with the officer with whom he/she is attached on the occasion of transfer of the officer, subject to TADK post being available at new posting place. However his/her lien and seniority, if fixed, shall be protected in their parent cadre.
   2. “Regular employee working as TADK” moving with the officer with whom he/she is attached on the occasion of transfer of the officer, subject to TADK post available at new posting place, with the willingness of the both, officer and TADK, will  be treated as transferred on administrative ground for TADK, however his/her lien and seniority, shall be protected in their parent cadre, and he/she will be entitled for Composite transfer grant.

8. Conditions applicable in the event of training/leave of officer:

• • In the event of training/leave etc. of the officer, the officer can continue the services of the same TADK, provided the period of absence of the officer is not more than 90 days (180 days in the case of women officer on maternity leave). In such cases the salary of the TADK will be charged against vacant group ‘D’ post in the concerned department with the approval of PHOD/CHOD/DRM concerned.
  • In the cases of officer’s proceeding on long term training, TADK may be retained during such training period in terms of Board letter no. E(NG)II/2018/SB/5/TADK dated 15/10/2018, against the vacant group ‘D’ post with the approval of PHOD/CHOD/DRM concerned.
  • Pending decision on the above circumstances, the TADK will be temporarily attached for the period of three months and utilized in the office where the officer was last posted and salary may be charged against vacant group ‘D’ post in the concerned department with the approval of PHOD/CHOD/DRM concerned.

9. Circumstances under which the services of existing TADK can be terminated:

• Circumstances under which the services of existing TADK can be terminated:
  • The TADK’s probation period will be four years from the date of engagement as TADK.
  • In the instance of cases involving misconduct, misbehavior, unsatisfactory service etc. by the TADK, the officer may propose to take disciplinary action against the TADK at any stage of the tenure of the TADK. The allegations should be properly substantiated and recommendation, if any, should be made to a departmental officer of a rank equivalent to the rank of the appointing authority to initiate appropriate action against the TADK. The departmental officer nominated to act as the Disciplinary authority should be of a rank equivalent to the rank of the appointing authority and rules prescribed under RS(D&A) Rules, 1968, should be strictly adhered to.

10.Similarly, penal action can be taken against defaulting TADK as per extant DAR.

11.The scheme can be reviewed after an initial period of 6 months based on working of the scheme.

12.Amendments, any exception, change or modification in the above policy will require the prior and personal approval of the General Manager. These instructions will be applicable with immediate effect and will be applicable to existing TADKs also. This issues with the approval of General Manager.

Railway Board’d Cells/Committees merged to their respective Directorates

Recently, list of Directorates as appearing in Indian Railways website at https://indianrailways.gov.in/railwayboard/view_section.jsp?lang=0&id=0,1,388 was reviewed in light of the recommendations made by Principle Economic Adviser, M/o Finance on ‘Rationalization of Government Bodies under M/o Railways’.

Inadvertently in IR Website, Cells/Committees Reports etc., were also being displayed as a Directorate of Railway Board though the number of Directorates functioning in Railway Board is 35 only.

Accordingly, Cells/Committee etc., which were figuring individually, were merged into their respective Directorate keeping their Content intact.

Vide Railway Board’s Letter No. 2021/O&M/3/5, dated 25.10.2021, Indian Railways begins its rationalization process. Directorates are being merged and PSU are being closed.

• Also Read– IRSDC closure approved: Zonal Railways will further develop the stations

List of Branches/Committees merged with Directorates in Railway Board

20 Cells/Committees earlier shown as Directorates are merged into their respective Directorate. Now, Railway Board will have 35 directorates instead of earlier shown as 55 directorates.

Here is the list of directorates merged

Sr.No.	Name of Directorate merged	Merged with the Directorate
1	Corporate Coordination	Secretary Directorate
2	Heritage	Secretary Directorate
3	Non Fare Revenue (NFR)	Tourism & Catering
4	Metropolitan Transport	Works
5	High Level Committee for Railway Restructuring	Planning
6	Mobility	Planning
7	Passenger Amenities Committee	Traffic Commercial
8	Environment Management	Mechanical Engineering
9	Transformation Cell	Planning
10	IRCA	E&R
11	Accounting Reforms	Accounts
12	Station Development	Land & Station Development
13	Railway Sports Promotion Board	Establishment
14	High Power Committee	E(LL)
15	Passenger Services Committee (RB)	Tourism & Catering
16	Advisory Group of Experts (AGE)	Civil Engineering
17	Secret Ballot Election Committee	E(LR)-III
18	Bridge & Structure (B&S)	Civil Engineering
19	Finance (Expenditure)	Finance (Budget)
20	Finance (Budget Committee)	Finance

Modified List of Directorates in Railway Board

Railway Board’d Cells/Committee etc., which were figuring individually, were merged into their respective Directorate keeping their Content intact. With this rationalization of Indian Railways, Railway Board will have these 35 directorates…

Sr.No.	Name of Directorate
1	ACCOUNTS DIRECTORATE
2	CIVIL ENGINEERING DIRECTORATE
3	COACHING DIRECTORATE
4	COMPUTERISATION AND INFORMATION SYSTEMS
5	ECONOMIC DIVISION
6	EFFICIENCY AND RESEARCH
7	ELECTRICAL ENGINEERING
8	ESTABLISHMENT
9	FINANCE
10	FINANCE (BUDGET)
11	HEALTH
12	INFRASTRUCTURE
13	LAND AND STATION DEVELOPMENT
14	LEGAL
15	MANAGEMENT SERVICES
16	MECHANICAL ENGINEERING
17	MECHANICAL ENGINEERING (P.U.) & (W)
18	OFFICIAL LANGUAGE
19	PAY COMMISSION
20	PLANNING
21	PUBLIC RELATION
22	RAILWAY ELECTRIFICATION
23	SAFETY
24	SECRETARY
25	SECURITY
26	SIGNAL
27	STATISTICS AND ECONOMIC
28	STORES
29	TELECOM
30	TOURISM AND CATERING
31	TRACK
32	TRAFFIC COMMERCIAL
33	TRAFFIC TRANSPORTATION
34	VIGILANCE
35	WORKS

Closure of IRSDC approved ‘in principle’

The Competent Authority has now decided ‘in principle’ for closure of IRSDC, a 9-year old Joint Venture Company.

Indian Railway Stations Development Corporation Limited (IRSDC) was incorporated on 12.03.2012 as a JV between IRCON and RLDA to take up Redevelopment of Railway Stations.

Steps required to be taken for closure of IRSDC:

1. The stations managed by IRSDC shall be handed over to respective Zonal Railways.
2. All the projects related documents shall be handed over to respective Zonal Railways by IRSDC. Zonal Railways will further develop the stations projects.
3. Examine other Contracts. Transfer (novate) the contracts to Zonal Railways.

All necessary procedural formalities for closure ofIRSDC should be initiated.

Stations under development by IRSDC:

Now Zonal Railways will undertake the station development project — basically going back to the old system.

IRSDC has been working on over 60 railway stations and have been working to take up facility management along with overall redevelopment. Some of the projects are in very advance stage. IRSDC was setup as a nodal agency to develop stations by adopting simplified procedure.

Earlier issued general guidelines on IRSDC.

Also Read Indian Railways Policy on Development of Goods-sheds through Private Investment

To further ease booking experience of unreserved tickets

As a Digital India initiative by Government of India and with a view to promote three  C’s – Cashless transactions (Digital payment), Contact less ticketing (no need to physically visit the point of sale) and Customer convenience and experience, UTS on Mobile app is now available in Hindi language apart from English. User can opt any one language of his/her choice. Using UTS On Mobile app, Users can choose between paperless or paper ticket mode and can book any type of tickets given below:-

• Journey Ticket Booking
• Season Ticket Booking/Renewal
• Platform Ticket Booking

UTS Mobile application has 1.47 crore Registered users

As a Digital India initiative by Government of India and with a view to promote three  C’s

Cashless transactions

Digital payment for ticket booking.

Contact less ticketing

No need to physically visit the point of sale

Customer convenience

No waiting in ticket queue

Benefits of Mobile Ticketing for customers

1. No waiting in ticket queue.
2. Paperless and environmental friendly.
3. Once a ticket is booked the ticket can be shown to TTE even in offline mode. Without any internet connection.
4. Booking on the run: – Passenger who is in hurry or makes a last minute decision to travel can just reach the station, Scan the QR code displayed at various places at the station. Scan it and book the ticket. This facility is presently available at 1600  stations.
5. Fully Cashless: – The customer can use all types of digital payment options i.e. Rail – Wallet, Debit Card, Credit Card, Net Banking, UPI and E Wallets.
6. Cheaper: – The customer who uses Rail-Wallet Facility are given 5% bonus on recharge. For example if a passenger recharges his Wallet for ₹1000, he gets the recharge value of ₹1050.

Fully developed in-house app for iOS & Android users

The Mobile Ticket application is fully developed in-house by Indian Railways (CRIS) and is available across platforms – Android and iOS. And can be downloaded free of cost from the respective stores. The application has been widely appreciated for its usability and customer experience and has got four star rating at Google Play Store. No of Registered users of UTS Mobile application are 1.47 crore.

Backgrounder –

Conventionally, Unreserved tickets were sold at the booking counters of Railway Stations. With a view to reduce waiting time  of passengers at booking counters, Railway ticketing agents and automated ticket vending machines were introduced as additional points of sale at bigger stations. However physical presence of customer was required at all these three points of sale.

UTS mobile ticketing was launched on 27 December 2014 after that the system was rigorously tested on the parameters of safety, security and customer experience and later on proliferated over entire Mumbai Suburban. Gradually Mobile Ticketing was extended to the metro cities of Chennai, Delhi, Kolkata and Secunderabad between years 2015-17. From 1st Nov2018 onwards UTS Mobile Ticketing is available for inter zonal travel also i.e. between any pair of stations over entire Indian Railway on the pattern of normal ticketing.     Source: PIB 

• Also read…
• Train ticket through reservation counters resumed from May’22
• How to apply for Railway Pass online and How to book e-Ticket on IRCTC with ePass
• Train Services resumption from 1st June 2020, only E-ticketing