Indian Railways has digitized its entire HR ecosystem through the IR-HRMS (Human Resource Management System) platform, streamlining services like e-pass, leave, service records, salary slips, transfers, and family details. But many railway employees still face confusion when trying to use these online services.
This blog is your go-to guide for all IR-HRMS User Manuals & official Helpdesk Contacts Numbers for the IR-HRMS platform.
? What is IR-HRMS?
IR-HRMS is an integrated digital platform developed by CRIS (Centre for Railway Information Systems) to manage the full lifecycle of an employee in Indian Railways—from appointment to retirement.
Key Modules:
- E-Pass & PTO
- Leave Management
- Service Record
- Transfers
- Family Details
- PF & Salary Information
- e-APAR & e-SR
- E-Office & Grievance Redressal
?? Official HRMS User Manuals – Where to Find?
The HRMS portal hosts official user guides for all major modules.
| SN | User Manual | Link |
|---|---|---|
| 1 | Training Module User Manual | View |
| 2 | Leave Management User Manual | View |
| 3 | Leave Encashment User Manual | View |
| 4 | Periodic Auto Credit of Leaves | View |
| 5 | ManPower Planning User Manual | View |
| 6 | Cadre Management User Manual | View |
| 7 | Cadre Management Handout | View |
| 8 | Cadre Management Steps | View |
| 9 | Organizational Hierarchy | View |
| 10 | On Boarding | View |
| 11 | Employee Master & e-SR User Manual | View |
| 12 | ESS User Manual | View |
| 13 | Office Order User Manual | View |
| 14 | Office Order Presentation | View |
| 15 | DSC User Manual | View |
| 16 | Settlement User Manual | View |
| 17 | Finger print Device Installation | View |
| 18 | PF Loan User Manual | View |
| 19 | Pass User Manual | View |
| 20 | PRCP/WP User Manual | View |
| 21 | Pass User Manual for Unit/Pass Admin | View |
| 22 | PWD Companion Declaration | View |
| 23 | APAR User Manual | View |
| 24 | Retired Other than 7CPC PPO Cases | View |
| 25 | Pre-Retirement PRCP Declaration | View |
| 26 | Grievance Redressal | View |
| 27 | Transfer Module | View |
| 28 | Industrial Relations | View |
? Access Here:
? https://hrms.indianrail.gov.in/HRMS/
Once logged in, go to:
- “Help Section” in the menu bar
- Choose your module (e.g., E-Pass, Leave)
- Click User Manual or FAQs
? IR-HRMS Helpdesk Numbers
If you face issues that can’t be resolved using manuals or videos, reach out to the official helpdesk.
? Email Support:
☎️ Phone Support (CRIS HQ):
In case of any issues please reach out to HRMS helpdesk:-
Please Note :
There are changes in HRMS Helpdesk Mobile no. Zone wise Helpdesk Mobile No is as follows –
- 1) Mobile no. 9718972731 for SER + ECoR + NFR + RCT
- 2) Mobile no. 8287998772 for SECR + CR + RDSO + RWF
- 3) Mobile no. 7838961987 for SR + CORE + CTI + NR
- 4) Mobile no. 9971535534 for NCR + NER + ER + NFRC
- 5) Mobile no. 7011532241 for NWR + RWP + SWR + RCF
- 6) Mobile no. 8375846067 for DMW + SCR + CLW + MCF
- 7) Mobile no. 7982542883 for METRO + COFMOW + WR + ECR
- 8) Mobile no. 9971168228 for RB + ICF + WCR + BLW
Frequently Asked Questions on HRMS Manuals
| SN | FAQ on HRMS Manual |
|---|---|
| 1 | Employee Master & e-SR |
| 2 | Office Order Module |
| 3 | PF & Loan Module |
| 4 | E-APAR Module |
| 5 | Settlement |
| 6 | PRCP / WP |
| 7 | Pass / PTO |
| 8 | ESS |
? HRMS YouTube Video Tutorials
A dedicated YouTube channel by the HRMS team explains every module in simple Hindi and English.
? Official YouTube Channel:
? https://www.youtube.com/@hrmsteam
Popular Videos:
- How to apply for E-Pass
- Updating family details
- Applying for leave in HRMS
- Viewing and downloading salary slip
- Using ESS (Employee Self Service)
? When to Contact the Helpdesk?
| ? Issue | ✅ Contact HRMS Helpdesk If |
|---|---|
| Unable to log in | Password reset not working or mobile not registered |
| E-Pass errors | Data mismatch or entitlement issues |
| Family member update | ESS update not reflecting / stuck in approval |
| Transfer/Promotion not updated | Changes not reflecting after office order |
| Leave/Salary/APAR errors | Wrong records or data missing in modules |
? Divisional HRMS Coordinators
Each Railway Zone & Division has designated HRMS Coordinators or Bill Clerks.
For faster resolution:
- ✅ First contact your division/unit coordinator
- ✅ Escalate unresolved issues to the CRIS Helpdesk
Tip: HRMS Coordinator list is often pinned on local notice boards or official WhatsApp groups.
? What to Include in Your Email/Call?
When contacting support, mention:
- ? Employee ID
- ? Registered Mobile Number
- ? Module Affected (e.g., E-Pass, Leave)
- ? Screenshot of the issue (if possible)
- ? Browser/device used (for tech issues)
IR-HRMS User Manuals & Helpdesk
The IR-HRMS system is built to simplify your railway work life—but it can be overwhelming at first. Whether you’re applying for an e-pass or checking your promotion status, the manuals, helpdesk, and video guides can make your journey smoother.
Bookmark this blog and share it with your colleagues who may need it!
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