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FAQs on Privilege Pass and PTO for Railway Employees (2025)

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Stay updated with the latest rules and procedures for Railway E-Pass and Privilege Ticket Orders (PTO) via Indian Railways’ HRMS platform. Here are the frequently asked questions (FAQs) and answers on Privilege Pass and PTO module of HRMS…

❓ Q1: What is the objective of the Railway Privilege Pass and PTO module?

✅ The goal is to let serving railway employees apply for and use E-Pass or E-PTO online via the HRMS portal and book tickets either through counters or online platforms like IRCTC.

❓ Q2: What are the benefits of E-Pass/E-PTO?

✅

  • Apply from anywhere — no need to visit the pass clerk.
  • Book tickets online (IRCTC) or at counters.
  • Family details auto-verified via HRMS.
  • Supports digital convenience and paperless travel.

❓ Q3: My name/family member’s name is longer than 16 characters. What should I do?

✅ Enter only the first 16 characters, exactly as per HRMS records (including spaces).
❌ Do not use initials or punctuation unless shown in HRMS.
✔️ Example: Amaresh Kumar Srivastava → Amaresh Kumar Sr

❓ Q4: How long is the OTP valid for pass booking?

✅ OTP is valid for 60 minutes (1 hour).

❓ Q5: My OTP expired due to a long queue. What should I do?

✅ You can regenerate OTP via HRMS, even from your smartphone browser.

❓ Q6: Why is OTP needed if I already have the pass number?

✅ OTP adds an extra layer of security — only you have access to your registered mobile.

❓ Q7: I’m getting errors during ticket booking. What’s the solution?

✅ Check the error message carefully. Common issues include:

  • ? Name/Age/Gender mismatch – Match HRMS exactly.
  • ? Expired OTP
  • ? Entitlement issues – Booking class/train not allowed.
  • ? Return journey already completed
  • ? Break station not on train route
  • ? More passengers or berths than entitled
  • ? Journey dates not valid

If unresolved, contact your HRMS coordinator.

❓ Q8: Why must family be updated in HRMS and not just told to the pass clerk?

✅ HRMS family data is used for:

  • Pass issuance
  • SBF scholarships
  • CGA
  • Child Education Allowance (CEA)

That’s why data must be correct and approved in HRMS first.

❓ Q9: A child was born / a family member passed away. What to do?

✅ Update the HRMS family section via ESS module, then resubmit family declaration.

❓ Q10: I’ve been medically decategorized or transferred and need 1st Class Pass. How to update it?

✅ In Pass Declaration Menu, upload supporting documents (transfer/medical) and send to Pass Clerk → PIA → Approval.

❓ Q11: I opted out of widow pass before 30.06.1987. Can I get 6 PTO sets?

✅ Yes, upload your written option document in the Pass Declaration Menu for verification and approval.

❓ Q12: Why can’t I apply for break journey on a PTO?

❌ PRS currently does not support group or break journey on PTOs.

❓ Q13: I want to cancel and rebook a PTO ticket. How?

❌ Rebooking on PTO is not allowed.
✔️ Modification only possible at booking counters.

❓ Q14: Can I cancel a Privilege Pass?

✅ Only in exceptional cases (e.g., natural disaster, leave not sanctioned).
? Submit documentary proof for cancellation.

❓ Q15: I’m in Pay Level 1–4. How to apply for an upgraded pass?

✅ While applying, select the checkbox for “Upgraded Pass” during application.

❓ Q16: How to add an attendant to the pass?

✅ Tick the “Attendant” checkbox during ticket booking.

❓ Q17: Where can I learn the full working of the pass module?

✅ Visit:

❓ Q18: Why can’t I book Chair Car (CC) on Mail/Express trains?

❌ Mail/Express trains do not have CC class entitlement.
✔️ CC class is only valid on Shatabdi or special trains (see RBE 16/19, 120/19).

If you still face issues, contact your department’s HRMS helpdesk or coordinator for assistance.

IR-HRMS Helpdesk

In case of any issues please reach out to HRMS helpdesk:-

Please Note : There are changes in HRMS Helpdesk Mobile no. Zone wise Helpdesk Mobile No is as follows –

  • 1) Mobile no. 9718972731 for SER + ECoR + NFR + RCT
  • 2) Mobile no. 8287998772 for SECR + CR + RDSO + RWF
  • 3) Mobile no. 7838961987 for SR + CORE + CTI + NR
  • 4) Mobile no. 9971535534 for NCR + NER + ER + NFRC
  • 5) Mobile no. 7011532241 for NWR + RWP + SWR + RCF
  • 6) Mobile no. 8375846067 for DMW + SCR + CLW + MCF
  • 7) Mobile no. 7982542883 for METRO + COFMOW + WR + ECR
  • 8) Mobile no. 9971168228 for RB + ICF + WCR + BLW
  • or Raise a service request

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